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Support services for customers

E-billing & invoicing

E-billing & invoicing

Available to SITA Customers who would like to review SITA invoices in electronic format

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Service Management Platform

Service Management Platform

Create and manage support requests to our Service Management experts and request commercial service changes.

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Airport Solutions

Airport Solutions

Access SITA Airports documentation as well as key information about SITA products installed on your sites.

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Online Store

Online Store

Currently available Airport & Airline products from SITA to purchase online.

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Sita知识图书馆

Sita知识图书馆

SITA document repository of Airline & Airport information available to customers.

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SITA Users Communities

SITA Users Communities

Access to different Customer User Groups for specific Airlines & Airport services and information.

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Sita客户的令人敬畏的功能

笨人le to use

笨人le to use

A Customer Portal designed to be easy to navigate to find the right services you need quickly.

安全网络访问

安全网络访问

对每个客户的经过身份验证和安全访问,以确保任何设备上的信息安全性和数据保护。

Free of Charge

Free of Charge

No fees payable to access the Customer Portal or register for many of its subscriptions.

登入

If you are an existing SITA customer with SITA Customer portal login credentials please click the ‘Sign in’ button to access the portal.

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Register for the Customer Portal now and enjoy the benefits

  • Fill out the online registration and submit
  • We’ll review your request.
  • We process your registration in 48 hours
Create your account

Need help with your registration?

Here you can find the most frequently asked questions to accessing the Customer Portal

What does registration to the Customer Portal provide for me as a customer of SITA?

通过注册到SITA客户门户,您将能够访问SITA提供的一系列在线服务。这些服务仅仅可以看出您通过在线商店购买多个产品的最新发票。我们有专门的用户组,适用于世界徒行李,机场解决方案和专用航空集团等领域。

What details are needed for me to register on my.sita.aero Customer Portal?

我们试图使注册过程尽可能简单且简单。基本细节是必需的,例如您的姓名,组织,国家等。表格需要不到2分钟才能完成。请注意:您将需要一个商业电子邮件地址来进行批准的注册。我们不会接受Gmail.com,Outlook.com,ru.com等,因为这些被归类为公共电子邮件地址,而不是保证验证。

How long does it take for me to receive approval to access the SITA Customer Portal?

This varies based on the customer. If your organization is already known to SITA and you supply valid details for that organization, including a business email domain address, you will most likely receive approval automatically and within minutes based on our clearance criteria. If your organization is new to SITA or as a contact your organization does not yet have a product purchased from SITA, then we will need to complete additional verification checks. Provided all information, in this instance, is acceptable we aim to complete your registration within 48 hours. If your request to access the Customer Portal is denied, you will also be advised if this decision.

Once I have access can I see and access all the Customer Portal User Groups automatically?

No. As a new Customer Portal user you will need to request access to certain user groups such as Billing, Service Management to name a few. Some of these groups are for specific Airlines/Airports only and in this instance, you would need to be a member of that organization to access these. A SITA Administrator will review your request and notify you if your access request was successful.

I have had my access request approved so what happens next?

Once we approve your registration you will receive an email to your registered business address. This email is specific to you only and should not be shared with any member of your organization. You will be asked to follow the link to create a password with a set of password rules to make it secure. Once that is complete you will then need to go to the Customer Portal login box above and enter your credentials.

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